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Nuqta - Privacy Policy

Introduction

Welcome to Nuqta, a blood donation platform that connects donors and recipients to save lives. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our mobile application and related services (collectively, the “Service”).

Your privacy is critically important to us, especially given the sensitive nature of health information we handle. This Privacy Policy should be read alongside our Terms of Service, which govern your use of Nuqta.

By using Nuqta, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Identity Information:

Full name
Email address
Phone number
Date of birth
Profile photograph (optional)
Government identification (for verification purposes)

Account Information:

Username and password
Account preferences and settings
Communication preferences

1.2 Health Information

Given the nature of our blood donation platform, we collect sensitive health information:

Blood and Health Data:

Blood type (A, B, AB, O and Rh factor)
Medical history relevant to blood donation eligibility
Current medications and supplements
Recent travel history
Vaccination records
Previous donation history
Health assessment questionnaire responses
Vital signs (if provided)

Health Scoring:

Algorithmic health scores based on provided information
Donation eligibility assessments
Risk factor evaluations

1.3 Location Information

We collect location data to facilitate donor-recipient matching:

Precise Location Data:

Real-time GPS coordinates (when location services are enabled)
Address information you provide
Donation center locations
Travel patterns relevant to donation scheduling

Location Preferences:

Preferred donation areas
Distance preferences for donation requests
Location-based notification settings

1.4 Communication Data

We collect information related to your interactions on the platform:

Messages and Communications:

Messages between donors and recipients
Communication with customer support
Notification preferences and delivery status
Feedback and reviews

Request Information:

Blood donation requests you make or respond to
Request urgency levels
Scheduling information
Donation confirmations

1.5 Device and Technical Information

We automatically collect certain technical information:

Device Information:

Device type, model, and operating system
Mobile device identifiers
App version and usage statistics
Device settings relevant to app functionality

Usage Data:

Features used within the app
Time spent on different sections
Search queries and filters used
Error logs and performance data

2. How We Use Your Information

2.1 Primary Service Functions

We use your information to provide and improve our core services:

Donor-Recipient Matching:

Match compatible blood types
Find geographically suitable matches
Assess donation eligibility through health algorithms
Facilitate communication between parties

Health and Safety:

Evaluate donation eligibility and safety
Maintain donation history for safety intervals
Identify potential health risks
Ensure compliance with blood donation guidelines

Platform Operations:

Create and maintain user accounts
Send notifications about donation requests
Provide customer support

2.2 Communication and Notifications

We use your contact information to:

Send critical health and safety notifications
Deliver donation request alerts
Provide appointment reminders
Share platform updates and improvements
Respond to your inquiries and support requests

2.3 Personalization and Improvement

We use aggregated and anonymized data to:

Improve matching algorithms
Enhance user experience
Develop new features
Conduct research on blood donation patterns
Generate insights for public health purposes

2.4 Legal and Compliance

We may use your information to:

Comply with healthcare regulations
Respond to legal requests and court orders
Investigate potential fraud or misuse
Enforce our Terms of Service
Protect our legal rights and interests

3.1 With Matched Users

When a donation match is made:

Donors receive: Recipient’s general location, blood type needed, urgency level
Recipients receive: Donor’s general location, availability, health score (anonymized)
Both parties receive: Contact information only after mutual consent to proceed

3.2 With Healthcare Providers

We may share relevant information with:

Licensed blood collection facilities
Medical professionals overseeing donations
Healthcare institutions coordinating emergency requests
Note: Sharing occurs only with your explicit consent or in emergency situations

3.3 With Service Providers

We share information with trusted third-party service providers who help us operate the platform:

Technology Partners:

Anonymized usage data for analytics
Technical data for platform maintenance
Encrypted data for cloud storage services

Communication Services:

Contact information for sending notifications
Message delivery status information

3.4 For Legal Reasons

We may disclose your information when required by law or to:

Comply with legal process or government requests
Enforce our Terms of Service
Investigate fraud, security, or technical issues
Protect the rights, property, or safety of Nuqta, our users, or the public

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We may share your information for other purposes with your explicit consent.

4. Data Security and Protection

4.1 Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards:

End-to-end encryption for sensitive health data
Secure Socket Layer (SSL) encryption for data transmission
Regular security audits and vulnerability assessments
Multi-factor authentication for account access
Automated backup systems with encryption

Administrative Safeguards:

Limited access to personal information on a need-to-know basis
Employee training on privacy and security practices
Background checks for employees with access to sensitive data
Regular review and updating of security policies

Physical Safeguards:

Secure data centers with restricted access
Environmental controls and monitoring
Secure disposal of physical media containing data

4.2 Health Information Protection

Given the sensitivity of health data, we implement additional protections:

HIPAA-compliant practices where applicable
Separate encryption keys for different types of health data
Regular audits of health data access and usage
Anonymization techniques for research and analytics

4.3 Data Breach Response

In the unlikely event of a data breach:

We will investigate and contain the breach immediately
Affected users will be notified within 72 hours
Relevant authorities will be notified as required by law
We will provide support and guidance to affected users

5. Your Privacy Rights and Choices

5.1 Access and Control

You have the right to:

Access Your Data:

View all personal information we have about you
Request a copy of your data in a portable format
Understand how your data is being used

Update Your Information:

Modify your profile and health information
Update communication preferences
Change location sharing settings

Delete Your Data:

Request deletion of your account and associated data
Note: Some information may be retained for legal compliance

5.2 Communication Preferences

You can control how we communicate with you:

Email notifications: Opt-out of non-essential emails
Push notifications: Control through device settings
Marketing communications: Opt-out at any time

5.3 Location Services

You have control over location sharing:

Enable or disable location services in app settings
Choose precision level for location sharing
Set geographic boundaries for donation requests
Note: Disabling location services will limit platform functionality

5.4 Health Data Management

For your health information, you can:

Update health status and medical history
Request health score recalculation
Withdraw consent for health data processing (may limit service access)
Request anonymization of historical health data

5.5 Data Portability

You have the right to:

Export your data in a standard format
Transfer your data to another service
Receive data in commonly used electronic formats

6. Data Retention

6.1 Active Accounts

While your account is active, we retain your information to provide services:

Profile information: Retained for account duration
Health data: Updated regularly, historical data retained for safety
Location data: Real-time data not permanently stored
Communication data: Retained for service quality and support

6.2 Inactive Accounts

For accounts inactive for extended periods:

We may deactivate accounts after 2 years of inactivity
Users will be notified before deactivation
Data retention follows the same principles as active accounts

6.3 Account Deletion

When you delete your account:

Most personal data is deleted within 30 days
Some data may be retained for legal compliance (up to 7 years)
Anonymized data may be retained for research purposes
Health safety data may be retained longer for medical reasons

6.4 Legal Requirements

Some information may be retained longer to comply with:

Healthcare regulations and standards
Financial transaction requirements
Legal investigation needs
Government data retention mandates

7. International Data Transfers

7.1 Cross-Border Processing

Nuqta may process data internationally:

Data may be stored in secure cloud facilities globally
We ensure adequate protection regardless of location
Transfers comply with applicable data protection laws

7.2 Protection Standards

For international transfers, we ensure:

Adequate protection levels in destination countries
Standard contractual clauses with service providers
Certification schemes for data protection compliance
Regular audits of international data handling

8. Children’s Privacy

8.1 Age Restrictions

Nuqta is not intended for users under 18 years of age
We do not knowingly collect information from minors
Users under 18 may use the service only with parental consent and supervision

8.2 Parental Controls

For users under 18 with parental consent:

Parents have access to their child’s account information
Parents can modify privacy settings and data sharing preferences
Parents can request deletion of their child’s data at any time

8.3 Discovery of Minor Data

If we discover we have collected data from a minor without proper consent:

We will delete the information immediately
We will notify parents if contact information is available
We will implement additional safeguards to prevent future occurrences

9. Third-Party Services and Links

9.1 Integrated Services

Nuqta integrates with third-party services that have their own privacy policies:

Map and Location Services:

Provide location-based functionality
May collect additional location data
Have separate privacy policies for location services